User login WEB Manager

Andre_Santos · March 17, 2025, 1:44pm

Hi,

I did a viewer user add with Manager (or WEB), after tried to log in with EDGE, FIREFOX and CHROME.

Login attempt failed: Invalid user name or password (401)

Anything that I forgot ?

StephenCWills · March 17, 2025, 2:41pm

Hi Andre_Santos,

Did you add the viewer user as a Windows user or a Database user? Also, what options are you selecting at the login page?

Thanks,
Stephen

Andre_Santos · March 17, 2025, 4:13pm

Both, tried with domain too. All the options allowed (“Use Integrated Windows Authentication” and/or “USE NTLM authentication”).

Windows user = Active Directory User, right ?

StephenCWills · March 17, 2025, 4:25pm

Yes

Telling me you’ve tried everything isn’t really helping us hone in on what your issue might be. I need a clearer picture of what you’re trying to do beyond “doing a viewer user”. If all you need is a walkthrough, here are the steps.

Create a database user
Give the new user the Viewer role
Go to the login page in the web interface
Uncheck “Integrated Windows Authentication”
Enter the username/password correctly
Click the “Login” button

If that doesn’t work for you, please explain to me what you need, exactly what happened when you tried it, and maybe even provide some screenshots.