Error using OpenPDC Manager

GPA Products openPDC
1

Hello everybody!
I am new to the OpenPDC and I am starting to configure it now. I have a physical device (PMU) and already used the PMU Connection Tester. It’s working. Now I want to use OpenPDC Manager. I already configured the node and the input device, but the graph measurement doesn’t show anything. There are some errors on the error log, I am starting to think that the files I downloaded are missing something or that I configured something wrong. Let me know if i need to send more archives.
Can someone help me, please?

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Thank You.

2

Hello leticia_acs,

Let me go through the errors one-by-one.

  • 76 - Request is not supported indicates that a command was issued to the service via openPDC Console, but it wasn’t recognized as a supported command. Perhaps you were trying to type commands into the console for troubleshooting?
  • 75 - Same as 76.
  • 74 - The UserRoleCache is typically located in C:\Program Files\openPDC\UserRoleCache.bin by default. This exception seems to suggest there is a permissions issue accessing the file, but it looks like it’s actually just indicating that there was a timeout. It’s unclear based on the error details whether that’s due to a permissions issue or just that the system was too busy to finish loading the data in time for a request. Since you appear to be logged into openPDC Manager, I think it’s probably safe to assume that this doesn’t represent a major issue.
  • 73 - Your system is not collecting performance statistics, likely because the openPDC service account is not a member of both the Performance Log Users and Performance Monitor Users groups. This is not a critical error.
  • 72 - The openPDC Manager failed to connect to the service due to a NullReferenceException. I’m not sure why that would have happened, but it’s possible that attempting to reconnect to the service by vising the Home screen would resolve it. There is an indicator in the top-right corner of the openPDC Manager window that indicates whether the Manager is connected to the service. A red circle means it’s not connected, and a green circle means it is.

As far as I can tell, none of these errors are directly related to what’s going on with the connection to your PMU. I would recommend using openPDC Console to view diagnostic information about the connection. Try issuing the list command to determine the ID of the input device, then issue list <ID> to view additional information about the connection.

Thanks,
Stephen

3

Hey, Stephen!

It looks like the problem was solved. I corrected the errors you mentioned and I managed to connect with the PMU. Now my graph measurements is working.

Thank You!!!